Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to providing you with high-quality dermatology products and a seamless shopping experience. Please review our shipping policies below.
Shipping Information
Shipping Carrier: We primarily ship orders via USPS Priority Mail (2-3 Business Days).
Handling Time: Orders are processed and shipped within 1-2 business days from the date of purchase.
Flat Rate Shipping: A standard shipping fee of $15.00 per order applies to all shipments within the United States.
Shipping Address: Please ensure your shipping address is correct at checkout. We are not responsible for lost or undelivered packages due to incorrect addresses.
Estimated Delivery Times
Order Processing: 1-2 Business Days
Shipping Transit Time: 2-3 Business Days (via USPS Priority Mail)
Total Estimated Delivery Time: 3-5 Business Days from the date of purchase
Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
Shipping Restrictions
We currently only ship within the United States.
We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.
Certain dermatology products may have shipping restrictions based on state regulations.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this tracking number to monitor your shipment's progress.
Lost, Stolen, or Damaged Packages
If your package is lost or stolen after delivery, we recommend contacting USPS directly.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will work with you to resolve the issue as quickly as possible.
Returns & Refunds
Due to the nature of dermatology products, we do not accept returns or exchanges unless the product is damaged or defective upon arrival. Please review our Return Policy for more details.
If you have any questions or need further assistance regarding your shipment, feel free to contact our support team.
Our Location:
3701 South Clarkson Street, Ste: 320, Englewood, Colorado 80113
Thank you for choosing us for your dermatology product needs!